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Create or Edit Tickets and Ticket Groups

Modified on 13 February

Tickets for simple ticket events can be set up on Step 2 of the Ticket Wizard.


Once you have completed the Ticket Wizard, you can edit the ticket name, purchase periods, pricing, display options, and additional settings as well as delete the ticket under Tickets >> Setup in the Event Dashboard.


Click the Actions drop down on the right-hand side of the ticket to edit the display options, access more settings or delete the ticket event:


Display Options

In the Display Options for each ticket, you can add an Event Tile Highlight, an Event Tile Description, an Event Tile Logo, a count of tickets sold on each tickets tile and a Ticket Purchase Path Description.


More Settings

In the More Settings option for each ticket, you can select to make the ticket 21 years and older only, set a Multiple Ticket Requirement, and add a Ticket Level Description (which is the same as a Ticket Purchase Path Description).


Advanced Tickets

A ticket group is the highest level of ticket type, used to group more than one type of ticket. You can add or edit the tickets you've created in the wizard on your event dashboard, and you can also create ticket groups.


To enabled Advanced Tickets and set up ticket groups, go to Tickets >> Advanced Tickets in your Event Dashboard, and click Enable Advanced Tickets:


Note: Once you enabled Advanced Tickets on an event, you can not turn this off. 


Create and Edit Ticket Groups

To add a ticket group, go to Tickets >> Ticket Groups and click the orange Add Ticket Group button.


Enter your ticket group’s name. Next, choose whether you would like to set start and end dates for the ticket group. These are not the start and end times for ticket purchase, but the actual dates and times that the tickets in the group will be used. (For example, if you are selling tickets to a fundraising dinner, you could set up a ticket group with a start date of September 7th at 6:00 PM and an end date of September 7th at 9:00 PM):

Once you are finished creating the ticket group, click the Save button. 


You can add additional ticket groups by clicking the + Add Ticket Group button and rearrange the order in which they display by dragging and dropping them using the grid icon on the left-hand side. 


To access the ticket group display options, edit the ticket group, copy the ticket group or delete the ticket group, click the gray Actions dropdown on the right-hand side of the ticket group:


Display Options

Ticket group Display Options are very similar to the simple ticket display options. You can add an Event Tile Highlight, an Event Tile Description, an Event Tile Logo, a count of tickets sold on each tickets tile and a Ticket Purchase Path Description for each ticket level within that Ticket Group.


Edit Ticket Group

This options takes you back to the same settings you were able to set when you created the ticket group (Group Name and start and end dates for the ticket group). 


Once you are finished adjusting the ticket group settings, be sure to click the Save button


Create and Edit Tickets


To create or edit tickets, go to Tickets >> Setup. 


You'll see a list of existing tickets, grouped inside each ticket group:

To add new tickets into a ticket group, click the green + Add Ticket button at the bottom of the ticket group. The only required information to add is a Ticket Name:


You can require the number of purchased tickets at this level to be a multiple of any number. For example, you could enter “2” and thus require that all purchases at this level be of an even number of tickets. 


You can also use the checkboxes to make the ticket 21+ only mark it as part of a combo ticket.


Lastly, you can add a Ticket Level Description (which is the same as a Ticket Purchase Path Description for that ticket level).


When you are finished setting up the ticket level, click the Save button.


You can edit or delete these tickets with the trash can and edit icons on the right-hand side of the ticket: 


You can then add additional ticket levels by clicking +Add Ticket


To rearrange the order in which they display, you can drag and drop the ticket levels using the grid icon on the left-hand side of the tickets:


When you are finished, be sure to click the blue Save Arrangement button at the bottom of the page.


Pricing


To set the pricing for each ticket group, go to Tickets >> Pricing and click the edit icon for the ticket group:

This will allow you to edit or add purchase periods and the ticket pricing at each ticket level within that group. For more information on ticket pricing, view our Edit Ticket Pricing help guide






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