Setting Up Custom Questions on Ticket Events

Modified on 02 April

You can collect additional information from your ticket purchasers and/or ticket holders with flexible Ticket Event Questions.

TABLE OF CONTENTS

To add questions for your attendees to answer when they buy tickets, navigate to Event >> Questions from your Ticket Event Dashboard. Click the orange Create a Question button to start adding questions.

Creating Questions

Questions are added one at a time. There are 6 different question types that you can choose from when you add a question: text field, check box, radio buttons, select menu, yes/no, and essay. Choose the question type by clicking on the corresponding button, and enter the Question Text.

Customizing Your Questions

In addition to choosing the question type, you can also upload an image to display with the question.

For each question, you have a number of customizations.

By default, questions are asked once per ticket purchase (not per ticket holder) across all ticket groups and levels, and are optional. With customizations, you can:

Ask Each Ticketholder: Ask for a response for each ticket that is purchased.
Require Response: The the question is mandatory and must be answered.
*Specific Ticket Groups: Only ask the question to specific ticket groups.
*Specific Ticket Levels: Only ask the question to specific ticket levels within each ticket group.

*Note: These two options only show when you have enabled Advanced Tickets. With simple tickets, there will be an option to limit to Specific Tickets instead.

Internal Question: Enabling this option will hide the question from the ticket purchase path. A use case for this would be if you want to stop the questions from being prompted but not delete the question responses that you have already collected.

You can also add Additional Details to your questions. This lets you provide additional information about the question being asked, which may help the ticket purchasers better understand your question.

After adding your question and customizations, click Save at the bottom or top right corner of the page.

Edit and Re-order Questions

When you add a question, you will return to your Question List. This is where you can continue to add additional questions by clicking the orange Add a Question button at the bottom of the page.

Use the drag and drop icon on the left to easily re-organize the order that questions are asked. Click Save Arrangement at the bottom of the page to save the new question order. On the right-hand side of each question, click the edit button to go into the question and update the content and customizations. Click the trashcan to delete the question.

Note: When you edit a question, you cannot update the question type. This is because responses are recorded in the initial format. The exceptions are the Check Box/Radio Button/Select Menu question types, which you can easily switch between:

Question Types

Text Field

A Text Field question is a short-answer, open-text field. When you create a Text Field question, you will be able to select from validation options to keep your data clean.

Check Box

The Check Box question type allows users to select one or multiple responses to a question. You can add as many options as you would like. It is simple to delete and re-order the answer choices by using the arrows or the "x" in the right-hand column. You can mark options as “default” so that they are pre-selected in the ticket purchase path.

Radio Button

Radio buttons are similar to check box questions, but only allow users to select one response.

Select Menu

The Select Menu also allows users to select one response, providing an alternative layout to radio buttons.

Yes/No

Yes/No questions allow you to pre-select a default response.

Essay

Essay questions can be used for questions that require longer, paragraph-length responses.

Reports

Answers to your questions will appear in 2 places:

Reports >> Ticket Purchases
Reports >> Individual Tickets

To view responses to questions, click Edit Columns and check the box "Custom Questions" and click Apply Changes. This will show question responses as additional columns in the question report.

You can easily export the data by clicking Export Options towards the top and downloading as a CSV or excel file.

The Individual Ticket Report will show responses for each individual ticket purchased. If a question is only asked one time per ticket purchase (and not for each individual ticket), the individual ticket report will pull the response for the overall purchase.