How to View and Customize Email Notifications

Modified on 30 January

View Email Notifications

To customize email notifications for ticket events, go to the Event Dashboard and navigate to Event>> Notifications. Here, you can view the emails that are generated by user actions, with the exception of the Tickets Refunded notification that is triggered by the director refunding ticket(s):

Note: The Daily Registration Summary notification will send at 12:43am for each time zone. This notification shows the number of ticket sold the previous day per ticket type and overall. 

At the top of the page, you can set a "From Name" that will be used when these emails are sent. If nothing is put in this text box, by default, the email will be from "GiveSignup". You can also change the reply-to email address. By default, the event director's email will be in this field:

There are checkboxes on the right-hand side of this table that allow you to select if you would like the user, director, both, or neither to receive an automated email for each of these user actions:

Edit Email Content

To edit an email, click on the title of the email (blue linked text).  

If you have uploaded a logo for your event, it will automatically appear in the emails. You will see an event logo replacement tag where the logo will go. (If you would like to see how the logo will appear in your emails, send yourself a test email from this page):

To change the content of the email, start typing in the email window. You can add or delete content, as well as add links and change the formatting. 

Note: You can change this content for both the user email and director email.

Editing Email Source Code

You are able to edit the HTML source code on the emails for an even higher level of customization. There is a menu button in the email window that opens a popup editor so you can make your changes.

Email Placeholders

Below the email window, you will see a list of the components of the email. These are all accompanied by drop-downs with the example HTML for that component. 

Send Test Email

At the bottom of the page , there is an option to send a test email: 

Note: In the test email, some of the email placeholders will have content that is not applicable to your event. In order to test what will actually show in each field, you must perform the action. The replacement tags will not work in test emails.

Calendar Invites

You can choose to include calendar invite attachments automatically to ticket purchase confirmation emails:

Director Email Address

Below the email table, there is a section displaying the event director’s name and email. You can add additional email addresses here if you would like other people to receive director notifications: 

Note: this is different from giving these people director access to the event

Save Changes

After you have made your changes, click the Save Changes button at the bottom of the page.

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