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View Store Report

Modified on 06 April

To view a list of all the store orders for the event, go to Store >> Store Orders in your event dashboard. Similar to other reports in the event dashboard, you can search and filter the report by name, email, store item and/or transaction date using the filters at the top of the page: 

The table at the top of the report will show the number of store orders, number of paid orders, and the total amount paid for store items.


Note: If the event director manually added any orders from the dashboard, the number of paid orders will be less than the total number of orders. For more information on manually adding store items to existing tickets/ticket purchases, view the help guide here


You can export this report in the format of your choice by selecting from the blue links at the bottom of the page:


The store report will show the order number, date, purchaser name and information, payment information and the store items/fees.


Store orders that were paid for by the purchaser, either as a ticket add-on or from the standalone store, will show the the transaction information in the Payment Info column and the price of the store item in the Items/Fees column: 


Store orders that were not paid for, including store bundle items, items purchased using a coupon or items added by the director, will have $0.00 for the Payment Info and the item price in the Items/Fees column: 


Note: The items that are associated with a specific ticket (ie. with a Product Availability set to Available for each ticket purchased or they were added to an existing ticket), will have a Ticket # below the store item in the Store Report. The items without a Ticket # are only associated with a ticket purchase (ie. with a product availability set to Available only when purchased when buying tickets or they were added to an existing ticket purchase) or are standalone store purchases.


If you click on the blue order number, you can view all the information about the order and add notes.


At the bottom of the store order details, you can make edits to the order:

Check the boxes on the lefthand side of the items to select them. You can select one or multiple items at one time, or select all of the items in the order by checking the checkbox in the header. Once you have selected the item(s) you would like to edit, you can choose from the following:


  • Edit Fulfillment/Shipping Info: You can edit the shipping info and select how many of the selected items to mark as fulfilled/shipped.
  • Mark as Cancelled: You can mark the selected items as cancelled. Note: This will NOT refund the purchaser for these items.
  • Issue Refund: You can issue a refund for the selected items. Note: When you issue a refund, the refunded items will automatically be cancelled.

Note: Cancelled items will display as crossed out in the store reports:


View Store Orders in Ticket Reports


You can view the store orders associated with specific tickets or ticket purchases from the Individual Tickets Report and the Ticket Purchases Report. 


Individual Tickets Report


To view store items associated a specific ticket, go to the Individual Tickets Report under Report >> Individual Tickets in the event dashboard. Click the gray Edit Columns button at the top of the report.


Next, check the Store Items checkbox in the Edit Columns pop-up, and click Apply Changes.


This will add a Store Items column to the Individual Tickets Report:


Store items that were not paid for, including store bundle items, items purchased using a coupon or items added by the director, will have $0.00 for their item fee. Store items that were paid for by the purchaser will show the amount paid for the store item, which includes the price of the item plus sales tax paid on that item.


Cancelled store items will be crossed out in this column.



Column Per Store Item

You can also choose to show these store purchases in separate columns, rather than consolidating all store purchases for that ticket into one column. To do so, click the gray Edit Columns button at the top of the Individual Tickets Report (under Reports >> Individual Tickets). Then, check the Store Items (Column Per Item) checkbox, and click Apply Changes


This will add a column for each unique store item (ie. different variant or item) associated with that ticket: 


Ticket Purchases Report


To view store items associated with a ticket purchase, go to the Ticket Purchases Report (under Reports >> Ticket Purchases) in the event dashboard. 


Click the gray Edit Columns button at the top of the report.


Next, check the Store Items checkbox in the Edit Columns pop-up, and click Apply Changes:

This will add a Store Items column to the Ticket Purchases Report:

Note: The items that are associated with a specific ticket (ie. with a Product Availability set to Available for each ticket purchased or were added to an existing ticket), will have a Ticket # next to the store item in the Store Report. The items without a Ticket # are only associated with the store purchase (ie. with a product availability set to Available only when purchased when buying tickets or they were added to an existing ticket purchase). 


Store items that were not paid for, including store bundle items, items purchased using a coupon or items added by the director, will have $0.00 for their item fee. Store items that were paid for by the purchaser will show the amount paid for the store item, which includes the price of the item plus sales tax paid on that item.


Cancelled store items will be crossed out in this column.


If there are multiple store Purchase #s for one ticket purchase, then there were additional store items added to the purchase from an event director. 


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