Add Store Items to Tickets/Ticket Purchases

Event directors are able to add store items to existing ticket purchases and individual tickets. This is helpful when customers want to add a store item, such as a VIP upgrade, to an existing purchase. Reporting and the CheckIn App will show the added store items with the original ticket purchase so the data is streamlined and organized. 

Note: Adding store items to the purchase will not charge the purchasers for these items. If you would like the purchaser to pay for these items, they will have to purchase them separately (for example, in the standalone store) or handle the payment offline.

Add Store Items to a Ticket Purchase

To add a store item to an existing ticket purchase, first, find the purchase in the Ticket Purchases report under Reports >> Ticket Purchases, and click the blue Manage button in the purchase ID column.

You will see a list of all tickets and a table of store items that are associated with the purchase.

Click the +Add Store Order Button on the Ticket Purchase Details page to begin manually adding the store items.

You will see a list of the store items that are available for this event. Use the + and - buttons to select how many of each store item you would like to add the purchase, and click Add Store Order:

Note: When you are adding a store item that has 1 or more variants, you will be given a drop down menu of the variants to select from.

In addition, you will have the ability to add multiple variants of these store items by clicking the green Add Another button.

Once your store item(s) have been added, you can view them in the Associated store orders table for the Ticket Purchase Details.

Add Store Items to Individual Tickets

You can also link the store items to individual tickets.

If you know the specific ticket information, but not the purchaser information, you can also navigate to the Individual Tickets Report under Reports >> Individual Tickets, and click the blue Manage button in the IDs column.

Whether you click Manage in the Ticket Purchases Report or the Individual Tickets Report, you will be directed to the Ticket Purchase Details where you will see a list of all tickets and a table of store items that are associated with the purchase.

Click the +Add Store Order Button.

At the top of the page to add store orders, click the Add to each specific tickets button.

Below this selection, you will see a list of the individual tickets in this purchase and the store items that are available for this event. First, select the tickets to which you would like to manually add the store items. Use the + and - buttons to select how many of each store item you would like to add each the selected ticket(s), and click Add Store Order.

If you select to add store items to multiple tickets at one time, you will be adding the selected amount of store items to EACH ticket.

In the example above, the director is assigning one drink ticket to Sam's ticket and one drink ticket to Jane's ticket. 

Note: When you are adding a store item that has 1 or more variants, you will be given a drop down menu of the variants to select from.

In addition, you will have the ability to add multiple variants of these store items by clicking the green Add Another button.

When you are finished selecting the tickets and number of store items for each ticket, click Add Store Order. 

Once your store item(s) have been manually added to the tickets, you can view them in the Associated store orders table in the Ticket Purchase Details. For store items that are attached to individual tickets, you will see the tickets listed next to the store items in this table.

Note: If you have set any Initial Quantities for these store items, the quantities will be adjusted when these store items are manually added to the existing tickets/ticket purchases. 

Fulfill Store Items

Once you have added the store items to the existing tickets/ticket purchases, these items will display in the Tickets App, and you can fulfill the manually added items as well as the store items purchased by the attendee from your event website or on site at the event. 

For more information about our Store Fulfillment feature, you can view our help guide here.