Emailing Past Ticket Purchasers

Modified on 24 January

When you copy your ticket event or create a new ticket event, you can email your past ticket purchasers by uploading these contacts as a custom email list. 

Step 1: Download Ticket Purchasers

To download a list of ticket purchasers from a ticket event, navigate to the Ticket Purchases Report (under Reports >> Ticket Purchasers). Note: If you collected the Individual Ticket email addresses (under Tickets >>  Information Collection), you may want to download the individual ticket holder information (under Reports >> Individual Tickets) instead. 

You can select which information you would like to download by clicking “Edit Columns” and checking the columns you would like to have in your download:

Note: Email address (in the “Contact Info” column) is the only required field for a Custom Email List.

Next, click the “Export Options” dropdown. To download only the columns that you have selected, click the  “Download Current Columns As CSV” export option: 

Step 2: Import Custom Email List

To create a Custom Email List, navigate to Email >> Custom Lists in your new ticket event to upload the custom list. Click “+Add New Custom List”, and name your list. Click “+Add New Ticket Contact”, and select the “CSV Upload” Tab:

Upload the contact list from your files, select if Row 1 is a header row or contains data, and continue.

Map the columns to the correct field in TicketSignup. The only required field is “Email Address”. You can also include First Name, Last Name or a Custom Placeholder, or you can skip the field. 

Lastly, select if you would like to skip any rows with errors. If not, the import will fail if any rows have errors and you will need to correct the data before trying again. 

For more detailed information on custom email lists, view our custom email list help guide

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