In order to get paid on TicketSignup, the event or website director must create a payment account with our merchant bank. There is no setup cost required.
This is essentially the same as setting up a retail banking account, where they will require both personal and business information. This ensures funds are being sent to a real person who is working for a legitimate nonprofit. When someone registers for your event or makes a donation, the funds will be held on your Payment Account with our merchant bank.
Want more information on what a Payment Facilitator is, and what type of information we need from you (and why) for you to set up your Payment Account? Read our Payment Facilitator FAQ. You can also read more about the requirements for GiveSignup customers under More Information on this page.
In the Payment Settings for your event, you can chose to create a new, payment account, use an existing payment account, or select from other options. Note: it is recommended that you enter in your payment method as soon as possible.
Use Existing Payment Account
You are able to select from your existing Payment Accounts on your TicketSignup account or request to use other accounts that you have access to use.
If you do not have the information necessary at the moment completely set up a new payment account, or if you are creating an event for another person or entity and would like to send them instructions to set the payment account up themselves, you can choose from Other Options.
Send Setup Instructions By Email
You can enter an email address here to send instructions to someone else to set up a payment account for this race.
The individual will receive a link to set up the payment account. If they already have a GiveSignup | RunSignup account, they will login and go straight to the payment account setup. If they are not a user, they will need to register so we can maintain security.
Set Up Later
You can choose to come back to the payment account settings at and set up your account at a later time if you do no need to accept transactions at the moment.
Use this option if you just want to test registration without actually accepting credit card payments or if your race only has volunteer or free events. When you are ready to accept transactions, you can set up your payment information on this page.
Create New Account
If you need to create a new payment account, begin by clicking the Create New Payment Account tab, then Create New Payment Account.
Creating a New Payment Account
Tell us about yourself
The personal information for this individual should be someone with significant responsibility to control, manage, or direct a legal entity customer, including an executive officer or senior manager (e.g., a Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Managing Member, General Partner, President, Vice President, or Treasurer); or any other individual who regularly performs similar functions. We will require the name, address, date of birth and full social security number for this individual. You can be assured that we will store this information safely and securely.
If you do not fit the description of an "Officer", then select the option to "Set Up Later" where you will be able to enter the email address of the appropriate individual who is considered an officer for the organization/business.
If you are setting up the payment account for a government legal entity type, then you are exempt from entering "Owner" information as government entities do not have a controlling owner. However, government entity types must provide personal information for an authorized representative since payment accounts must be associated with a person.
Who would you like us to pay?
Select the legal entity type for which you will be processing transactions.
If you want the transactions to be processed under your own name (Individual Payment Account), then the last 4 digits of the social security number for the individual will be required. If you want the transactions to be processed under a business or a nonprofit, then the full EIN (Employer Identification Number) will be required - this is not the the same as the Tax Exemption Number.
Important: All earnings are reported to the IRS under this legal entity type.
Setting up Payments to a 501c(3) Charity, or Other Nonprofit Organizations
If the funds are paid to a 501c(3) or other non-profit organizations, please select this option. Please note: to use GiveSignup ticket events, campaigns, forms, and donation websites, you must have a 501(c)3 payment account. You may use any kind of payment account on an event using the registration platform (RunSignup).
Important: Only physical address is able to be entered for the organization location. PO Boxes are not allowed.
Only Officer individuals can be entered under "Tell us about yourself" when setting up a payment account for 501c(3) Charity or other nonprofits.
Setting up Payments to Public Schools and Government Entities
If the funds are paid to a public school or other government entities, please select this option.
Important: Only physical address is able to be entered for the organization location - PO Boxes are not allowed.
Setting up the Payment Account for public schools and government entities is exactly the same as setting up for a Nonprofit entity.
Public Schools and other Government Entities are exempt from entering "Owners," as government entities do not have a concept of a controlling owner. However, government entity types must provide personal information for an authorized representative since payment accounts must be associated with a person.
Annual Total Sales Volume/Credit Card History
Once you’ve set up the new payment account information, you will need to enter in how much sales volume through credit card transactions you would expect in a year.
Also, let us know whether or not this nonprofit/organization has accepted credit cards before.
How Would You Like To Get Paid?
Next, you will need to decide how you or your organization would like to be paid. The recommended method for getting paid is direct deposit. Setting up direct deposit is much more convenient for you and your race because you will not need to rely on the speed of the postal service to receive your payment.
If you select direct deposit you will need to enter the type of bank account you want to deposit your event funds to. You will also need to provide an addressee for checks. This will only be used for certain things that GiveSignup may not be able to process as a direct deposit, such as writing a refund reserve balance check.
By default, funds are released via direct deposit every Tuesday - end of day. Please allow up to 3 business days for the funds to reflect on your bank statements. You are able to check the status of the direct deposit on your Manage Payment Account Page > View Payments.
If you decide to set up your account to pay by a check, you can do so by filling out all necessary fields below.
By default, check payments are released when the balance owed to you reaches $1000 and/or the event is over for more than 30 days. There is a $10 fee per check.
Payment Account Agreement
Once you have filled in all of the information that you can, read through the payment account agreement terms, type your name in the box below to agree to them, and select the Save & Continue button below. The GiveSignup Event Contract can also be viewed here.
Payment Account Setup Errors
If you submitted the payment account application and received the popup error below, this means that our system was not able to auto-approve your Payment Account.
Wait on Manual Review - This sends your Payment Account application to our Risk Team for manual review. The review process is less than 24 hours but there can be occasions where manual review may take up to 3-5 business days. You will receive email notification letting you know your Payment Account is approved. If there are any issues with your application, our Risk Team will reach out to you.
I Will Update My Information and Try Again - This creates several new fields on the Payment Account application for you to fill out. If you would like to try to auto-approve your Payment Account, choose this option to enter additional information. Otherwise, choose Wait on Manual Review.
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